UniFi captive portal service to capture guest Emails

Capture Email and more on the UniFi Guest Portal. Integrate seamlessly with the UniFi Network Application and launch the UniFi Captive Portal in minutes with no extra hardware required.

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Trusted by more than 500+ companies across the globe.

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No Extra Hardware

Integrate directly with your UniFi platform using the native API. No need for extra hardware or flashing of access points.

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Quick and Easy Install

Activate your UniFi Guest Portal in minutes by connecting with your UniFi controller. No site visits required.

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Grow with UniFi

Grow and scale your business with dedicated UniFi software. Get the most from your UniFi network.

How UniFi captive portal service works

Join program

Controller Hostname

Identify controller or network application hostname. For UDM’s and cloud keys, MyPlace will generate a hostname automatically

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Create User

Create a new admin user for your UniFi controller. Limit user access to the site you want to connect to MyPlace

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Connect to MyPlace

Connect to MyPlace using your controller hostname and user credentials. After connecting, MyPlace will configure your guest network via the UniFi API

UniFi captive portal features

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UDM & Cloud Key

Instant integration with UniFi dream machines cloud keys. Free hostname service included

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Multi Site

Connect any number of network applications including combinations of UDM/cloud key and self hosted controllers

segmentation

Segmentation

Segment user data by SSID and access point. Multiple venues on single UniFi site.

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UniFi Hosting

Free hosting for small deployments and affordable hosting with a hosting partner for larger deployments

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Secure

SSL encryption and data protection. Password secrets manager for additional security

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Access Limits

Define guest WiFi access limits by time and bandwidth. Take control of your UniFi guest network.

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Data Compliance

Compliant with all major data legislations. Customizable terms and conditions.

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Easy Setup

Connect your UniFi network application quickly and easily. Launch UniFi guest portal service in minutes

UniFi captive portal marketing service

The UniFi guest portal integration is built to power our WiFi Hotspot CRM. Capturing customer data and providing visitor analytics.

UniFi captive portal for all networks

MyPlace UniFi captive portal service works on all UniFi network setups. Hostname and SSL certs generated if required for a seamless guest WiFi experience

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UniFi Dream Machine

UniFi Captive Portal Service works with UDM and UDM Pro consoles. Automated hostname generation by MyPlace provides for API access

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Self Hosted Controller

UniFi controllers that are self hosted can be easily integrated. Launch a captive portal in minutes with self hosted UniFi controllers

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UniFi Access Point

Connect any number of network applications including combinations of UDM/cloud key and self hosted controllers

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UniFi Cloud Key

Capture email on the UniFi Cloud Key. Hostname and SSL certs are generated automatically by MyPlace for API access

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UniFi Cloud Controller

The new UniFi cloud controller service is ready to go with MyPlace. Get all the benefits of the UniFi captive portal on the UniFi cloud service

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UniFi Access Point

Define guest WiFi access limits by time and bandwidth. Take control of your UniFi guest network.

unifi captive portal setup

UniFi captive portal setup

The setup for the UniFi Captive Portal is easy. All you need is a network application, previously known as the controller to be online. If the network app doesn’t have a hostname with ssl cert you will need to generate one. The FQDN hostname and local user credentials is all you need to setup the UniFi Captive Portal to capture guest emails. Still have more questions? Schedule a demo with one of our UniFi experts

No UniFi access point?

No UniFi or WiFi Access Point? No worries. Sign up for our special offer and get a free UniFi Access Point.

How to setup the UniFi captive portal for your guests

Want to offer your guests hassle-free WiFi? Consider deploying a UniFi Captive Portal. Instead of just creating another SSID with a basic password, remember to lock down your main network. The UniFi Guest Portal can keep guest users separate and restrict their access to a few hours.

Configuring the captive portal via the UniFi Control is a breeze. Activate guest isolation to block guest access to your internal network—no VLANs required. Plus, you can use the portal to market your products or services.

Create a guest WiFi SSID

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If you don’t have one already you will need to create an SSID for guests. You can do this by adding a new WiFi network as per below:

  1. Go to Settings > WiFi
  2. Create New
  3. Give the SSID a name, that will be recognisable as a guest WiFi service
  4. Leave password blank to encourage users to join
  5. Select Manual in advanced section
  6. Check Hotspot Portal
  7. Security Protocol should be set to open
  8. Select Add WiFi Network

Configuring the UniFi captive portal

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Once the guest SSID is set up correctly, the next step is to configure the UniFi captive portal, as per the instructions below:

  1. Go to Hotspot manager
  2. Select Landing Page tab
  3. If prompted, enable landing page
  4. Got to authentication tab on right hand side
  5. In One Way Methods section, select external portal server
  6. Enter IP address of server and save
  7. Go to Settings tab
  8. Check Show Landing Page
  9. Check domain and enter hostname of the redirect url
  10. Adjust any pre or post authorization exceptions
  11. Save

The above instructions are for configuring the external portal server as the UniFi Captive Portal. To use other authentication adjust in the authentication tab.

Advanced UniFi captive portal healthchecks

The UniFi Guest Portal service works really well as an away to capture guest email and more for busy customer facing venues. However like any business critical service, you need to run regular health checks and status updates so that the WiFi users have a perfect experience every time. That is why we developed our advanced UniFi Guest Portal health check system, so that we can be sure that your integration is set up correctly

List of Health Check Tests

The UniFi Guest Portal uses the UniFi API which uses the url string for authentication. We need to verify that the site id embedded in the url is unique and not a duplicate or the UniFi “default” ID

Frequently asked questions

Can’t find what you’re looking for? Contact us we’re ready to help you.

You need to create a new site specific controller user. MyPlace then uses these credentials to communicate with the controller with the UniFi API

MyPlace UniFi captive portal experience

With the MyPlace UniFi Captive Portal service you can direct any WiFi user that is on the guest network to an external portal server. This service is hosted by MyPlace and all of the data collected is stored in the client dashboard. The user can sign up using Facebook or using their email address. The portal is minimal, light weight and fast while still providing a good user experience.