Guest Engagement Tools for Hospitality Brands
Smarter guest relationships. Stronger hospitality growth.
MyPlace brings together three dedicated tools for hospitality brands: Guest WiFi, WiFi Marketing, and Reputation Management.
Capture guest data from WiFi and other touchpoints. Automate marketing to drive repeat visits. Manage and grow your online reviews with less effort. With MyPlace, you can strengthen relationships and increase revenue without adding to your team’s workload.
Trusted by more than 500+ companies across the globe
Everything you need to drive growth automatically
Secure Guest WiFi and Managed Access
Provide compliant, professionally managed WiFi access through captive portal, PPSK, or other controlled access methods. Manage devices, bandwidth, and consent across one or multiple locations.
Foundation: Guest WiFi
Turn WiFi Connections Into Verified Marketing Data
Build on Guest WiFi to capture verified guest details at login and sync them instantly to your marketing tools. Trigger automated campaigns and track visit behavior without replacing your existing email platform.
Add-on: WiFi Marketing (requires Guest WiFi)
Manage and Grow Your Reviews
Monitor Google, TripAdvisor, and more from one inbox. Generate more 5-star reviews with automated review requests, and capture private feedback before issues go public. Works with or without Guest WiFi.
Standalone: Reputation Management
Dedicated solutions that boost your hospitality business
Choose the solution that fits your needs. Use them independently or together.
Guest WiFi software
WiFi marketing
Reputation management
Why Hospitality businesses choose MyPlace
Increase Your Revenue
Better reviews attract new guests. Guest data and marketing automation keep them coming back. Together, they drive measurable revenue growth.
Protect Your Reputation
More five-star reviews, fewer bad surprises. MyPlace Reputation helps you grow your reputation while keeping unhappy guests out of the public eye.
Grow on Autopilot
From guest WiFi to marketing automation to review management, MyPlace works in the background to drive growth automatically. Real growth without adding to your workload.
Connect to your favorite tools
Give your marketing engine the data it needs to succeed.
What makes MyPlace unique to drive your growth
We’ve built MyPlace tools specifically for hospitality brands - restaurants, cafés, bars, and hotels, so it understands busy teams and tight margins. With MyPlace you can turn everyday guest touchpoints into better marketing data and stronger online reviews, connecting with the tools you already use. With MyPlace, you can strengthen your reputation, build loyalty, and grow revenue without adding extra work for staff.
Here’s how MyPlace helps various hospitality businesses, specifically
Independent Bars & Restaurants
Turn every guest visit into a review, a contact, and a reason to return. Get the marketing infrastructure that big chains have, without the complexity.
Multi-Location Restaurants
Capture guest data, build your marketing lists, and manage reviews across every location from one dashboard. Consistent brand experience, centralised reporting, real growth.
Hotels & Resorts
Capture guest details from WiFi and other touchpoints throughout their stay. Drive more five-star reviews and keep guests coming back on their next trip.
Entertainment
From theatres to bowling alleys to arcades, capture guest data and generate reviews from every visit. Build loyalty with the guests who keep coming back.
Tourism & Attractions
From museums to tours to visitor centres, capture guest data and turn every visit into a five-star review. Stay connected with visitors and bring them back for their
next experience.
Taprooms & Vineyards
Turn tastings and visits into lasting guest relationships. Capture contacts, generate reviews, and keep selling to them online long after they leave.
Frequently asked questions
Can’t find what you’re looking for? Contact us we’re ready to help you.
WiFi marketing uses your guest WiFi network to capture contact details and visitor insights. When guests log in, you collect verified emails and behavioural data like visit frequency and dwell time. This data syncs with your marketing tools to power personalised campaigns, loyalty programmes, and retargeting, turning your WiFi into a guest engagement channel.
When a guest connects to your WiFi, they enter their details through a branded login page. MyPlace verifies their email in real time and records visit behaviour. That data is then synced instantly to your connected marketing platforms, ready for campaigns or automations.
MyPlace captures verified email addresses, names, and phone numbers, along with visit data like frequency, dwell time, and location. You can also add custom fields to gather additional details relevant to your marketing.
MyPlace integrates with leading tools including Mailchimp, Klaviyo, HubSpot, Zapier, and many more. Guest data syncs automatically to your CRM or email platform in real time, so your lists are always up to date.
Happy guests are encouraged to leave public reviews on Google and other platforms. Unhappy guests are routed to a private feedback form, giving you the opportunity to address concerns directly before they become public. This protects your reputation while helping you collect more five-star reviews.
Yes. MyPlace can trigger review requests automatically after a guest disconnects from WiFi or through other data sources. You control the timing and targeting to make sure the right guests receive the right prompt.
No. Returning guests are recognised automatically, so they enjoy a seamless experience without repeated logins. Each visit adds to their profile, giving you richer data over time.
Yes. You can manage WiFi, guest data, and review settings across multiple venues from a single dashboard. Reporting can be filtered by location or rolled up for a group-wide view.
Yes. MyPlace is fully compliant with GDPR and CCPA. Guest consent is collected automatically, and all data is stored and processed securely.
Review management is included in higher-tier plans or available as an add-on. Flexible options are available for independent venues and multi-location groups, so you only pay for what you need.