AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace
AVA MediterrAegean holds a 4.8-star rating on Google and is consistently booked out. That kind of reputation does not happen by accident. Behind the scenes, Riviera Dining Group uses MyPlace to keep a steady flow of five-star reviews coming in, automatically, without adding any work for the team on the floor.
The challenge for any high-performing restaurant is simple: most happy guests do not leave reviews on their own. The experience is great, they pay the bill, and they leave. Meanwhile, a guest who had a bad night is far more motivated to write about it. Over time, that imbalance pulls ratings down and buries great businesses below competitors with more review volume.
Encouraging Reviews, Automatically
MyPlace connects to AVA’s guest WiFi network. When a guest connects during their visit, MyPlace captures their verified email address. No QR codes, no sign-up sheets, no staff involvement.
After the visit, MyPlace sends a branded email encouraging the guest to share their experience. Happy guests are directed to leave a review on Google. Guests who had a less positive experience are encouraged to share private feedback directly with the restaurant, giving the team a chance to follow up and make it right.
This is not about filtering or controlling reviews. It is about making it easy for happy guests to share their experience publicly, and giving the restaurant a direct line to guests who need attention.
The system runs automatically, every day, every shift.
The Results: Over Two New Google Reviews Per Day
In a single 30-day period, MyPlace sent 421 automated review invitations to AVA’s guests and generated 64 new Google reviews. That is more than two new reviews per day without anyone on the team lifting a finger. Of those 64 reviews, 95% were five-star ratings.
AVA’s Google rating increased from 4.6 to 4.8, placing them among the top-rated restaurants in central Florida. The average response time for review replies dropped to under one hour, which helps boost both guest trust and local search visibility.
“MyPlace runs in the background and generates reviews without our team having to do anything. Sixty-four new Google reviews in a month with zero staff effort. It just works.” – Ruben Arteaga, Director of IT, Riviera Dining Group
What Guests Are Saying
The steady stream of reviews reflects the quality of the guest experience at AVA. Here is a sample:
“Absolutely outstanding experience. The food, service, and atmosphere were all exceptional. Highly recommend!” – Christian Gonzalez
“Justin and Abe took incredible care of us. We were celebrating my mom’s 60th birthday and they made her feel so special. 10/10 recommend.” – Thomas Popaditch
“Austin gave us exceptional service and he had the best vibes. We ate here two nights in a row and Austin took care of us both evenings. Food and atmosphere are top too.” – Emily Dall
“Wendy and Yuda were the most lovely hosts and attentive wait staff. Smiles, kindness and expertise!” – Christopher Hudson