Review Generation Software for Hospitality
Boost five-star reviews. Catch issues early.
Get more Google reviews from real guest visits, respond faster, and catch problems before they go public.
Trusted by more than 500+ companies across the globe
What is review generation software?
Review generation software automates the process of asking guests for reviews after a real visit, so businesses get more five-star reviews without relying on staff to ask.
Instead of hoping guests leave feedback on their own, businesses use review generation software to automatically request reviews after every visit, collect responses in one place, and manage replies consistently across one or multiple locations. Typical functions include:
Sending Automated Review Requests After Guest Visits
Giving Guests a Way to Share Feedback Privately if They Weren’t Happy
Collecting Google Reviews Into One Inbox
Helping Teams Respond Faster and More Consistently
Tracking Review Volume, Ratings, and Response Activity Over Time
For hospitality businesses, review generation software is especially valuable because Google reviews directly influence where guests choose to book, dine, or visit. MyPlace Review Generation is built for hospitality operators who need more Google reviews and want to catch problems before they go public.
Why choose MyPlace for review generation
MyPlace Review Generation is built for hospitality businesses that need more Google reviews without the effort, and fewer one-star reviews going public. Unlike general tools that require manual sends or CSV uploads, MyPlace triggers review requests automatically after a guest visits, so reviews just happen without anyone having to remember.
Automated review requests
Every guest gets a review request after their visit, triggered automatically by WiFi data. Other triggers (reservations, bookings, QR codes) are available and expanding.
Private feedback option
Every email includes a "Contact us directly" option alongside the review link. Guests who weren't happy can tell you privately. You get their email, you can respond, and the issue stays between you.
One inbox for all your reviews
All your Google and TripAdvisor reviews in one place. See what's new, what needs a response, and what's been handled.
AI-powered replies
AI suggests replies based on each review. Your team edits and sends, straight to Google, without leaving MyPlace. Faster responses, consistent tone.
Works with your existing systems
Review requests can be triggered from multiple sources, including Guest WiFi, reservation systems, and bookings. Connect the data sources you already have.
Core review generation features
MyPlace Review Generation includes the tools hospitality businesses need to get more Google reviews, catch problems early, and manage responses across locations.
Automated Review Requests
Every guest gets a review request after their visit, triggered automatically. No staff effort, no manual sends, no lists to upload.
Private Feedback Option
Every guest also gets the option to share feedback directly with the business, giving those who had a bad experience a way to be heard privately.
Unified Review inbox
See all your Google and TripAdvisor reviews in one inbox, and reply to Google reviews without switching platforms. Filter by new, awaiting response, or handled.
AI-Powered Smart Replies
Reply faster with AI-powered smart replies that help teams stay consistent and save time.
Assignments and Review Status Tracking
Assign reviews to team members, then sort, filter, and track review status from new to resolved.
Instant Notifications
Receive instant notifications so your team never misses new feedback.
Multi-Location Management
Manage every venue's reviews from one login, with per-venue teams and settings.
Weekly Briefing
A weekly email that summarizes your review activity, ratings, and what needs attention, written for your role.
Why review generation matters for hospitality
For hospitality businesses, reviews are often part of the buying decision before a guest ever books, visits, or enquires. But the problem isn't just bad reviews. It's not enough good ones.
Our research across 230 restaurants found that AI-recommended restaurants have 3.6x more reviews than comparable restaurants that AI ignores. Volume wins, not just quality.
That means review generation is now a discovery tool. More reviews means more visibility in Google, ChatGPT, Gemini, Perplexity, and AI Overviews. Review generation software helps hospitality teams:
For multi-location hospitality brands, consistency matters.
How review generation works
Review generation software sends review requests after real guest visits so businesses can grow their Google reviews consistently. The main way MyPlace triggers a request is through Guest WiFi data, which allows it to automatically detect a guest's visit. Additional triggers are also available and being expanded, including reservations, bookings, and QR codes. A typical workflow looks like this:
A Guest Visits Your Restaurant, Hotel, or Venue
After Their visit, MyPlace Automatically Sends Them a Branded Email
The Email Gives Two Options: Leave a Google or TripAdvisor Review, or Share Feedback Directly With the Business
Google Reviews Flow Into One Inbox Where Your Team Can Respond
AI Suggests Replies. Your Team Edits and Sends.
Review Volume, Ratings, and Response Times Are Tracked Over Time
Built for hospitality businesses
MyPlace Review Generation is designed for operators whose Google reviews directly affect bookings, footfall, and repeat visits.
Restaurants
Get more Google reviews after every service. Works automatically through Guest WiFi. No QR codes to print, no staff to train, no lists to manage. See review generation for restaurants.
Hotels
Send review requests after checkout. Manage reviews across properties from one dashboard. See review generation for hotels.
Bars and Pubs
Capture feedback from busy weekend crowds without adding work for bar staff. See review generation for bars.
Taprooms and Vineyards
Request reviews after tastings, tours, or visits when the experience is fresh and guests are most likely to respond.
Wedding Venues and Event Spaces
Collect reviews after events and key milestones while keeping communication professional and timely. See review generation for wedding venues.
Multi-Location Operators
Manage reviews across every location from one system:
Frequently asked questions
Can’t find what you’re looking for? Contact us we’re ready to help you.
Review generation software automates asking guests for reviews after a real visit. Instead of relying on staff, the system sends review requests automatically and collects all reviews in one place.
No. Reputation management focuses on monitoring, responding to, and defending existing reviews. Review generation proactively creates new reviews from real guest visits. MyPlace focuses on review generation: getting more five-star reviews from the guests already walking through your door.
After a guest visits, MyPlace automatically sends them an email with a link to leave a Google review, plus an option to contact the business directly. Requests are triggered by Guest WiFi data, reservations, bookings, or QR codes.
Hospitality businesses including restaurants, hotels, bars, taphouses, vineyards, and multi-location groups.
Google is the primary platform. TripAdvisor is also supported: guests can be sent to either platform, and both appear in your review inbox.
Yes. Every email includes a "Contact us directly" option. Guests who weren't happy can share feedback privately. The business receives their feedback and email, and can respond directly to resolve the issue.
Yes. MyPlace Review Generation is built for hospitality groups managing multiple venues or properties.
Yes. MyPlace uses AI-powered smart replies to help teams respond faster.
Yes. Review analytics track rating trends, review volume, sentiment, and response times, and you can export your data any time. You also get a weekly briefing email summarizing review activity across your venues.
No. Every guest receives the same email with the same options. There is no pre-screening, no star rating step, no routing based on sentiment. The guest chooses whether to leave a public review or contact the business.
Guest WiFi is the primary trigger and what makes review requests fully automatic. MyPlace also supports other triggers including reservations, bookings, and QR codes.