Automated Review
Automated Review Requests for Hospitality
Most guests leave a restaurant, café, bar, or hotel without leaving a review. Even when the experience is positive, customers rarely take the extra step to open Google and share feedback on their own.
For hospitality businesses, this means that many great guest experiences never translate into online reviews.
MyPlace provides automated review request software for restaurants and hospitality venues, allowing businesses to invite guests to leave feedback automatically after their visit. Instead of relying on occasional reviews, venues can create a consistent system for collecting guest feedback.
By connecting review requests to real guest interactions, MyPlace helps hospitality businesses grow their online reputation steadily over time.
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Why Review Requests Matter
Everything You Need to Collect Reviews on Autopilot
MyPlace gives hospitality venues a complete set of tools to request, collect, and manage guest reviews automatically. From triggering the right request at the right moment to building a steady flow of feedback over time, every part of the process runs without manual effort from your team.
Request Reviews at the Right Moment
Timing is one of the most important factors in getting reviews.
Guests are far more likely to leave feedback shortly after their visit, when the experience is still fresh in their mind.
MyPlace allows hospitality venues to automatically trigger review requests after guest interactions.
These requests can be connected to several guest touchpoints, including:
- guest WiFi login
- point-of-sale transactions
- QR code interactions
- reservation systems
By linking review requests to real guest visits, MyPlace ensures that invitations are sent to customers who have actually experienced the venue.
Turn Guest Interactions Into Review Opportunities
Hospitality venues interact with guests in many ways during a visit. WiFi connections, payments, and reservations all represent moments where the business connects with the customer.
MyPlace turns these interactions into opportunities to collect feedback.
When a guest visit is detected through one of these systems, MyPlace can automatically trigger a review invitation.
This allows businesses to:
- consistently invite guests to leave reviews
- increase review volume over time
- collect feedback from real customers
- reduce the need for manual review requests
Instead of relying on staff to ask for reviews, the system handles the process automatically.
Encourage Positive Feedback from Real Guests
Automated review requests work best when they reach guests who have just had a good experience.
Because MyPlace connects review invitations with real visits, the requests reach customers who have recently interacted with the venue.
This increases the likelihood that satisfied guests will leave positive reviews.
Over time, this helps hospitality venues build a more accurate and representative online reputation.
Build a Consistent Flow of Reviews
One of the biggest challenges in reputation management is maintaining a steady flow of reviews.
Many businesses receive a few reviews occasionally, followed by long periods with little activity.
Automated review requests help solve this by creating a consistent system for collecting feedback.
As guests continue visiting the venue, review invitations are triggered automatically. This leads to:
- steady growth in review volume
- more recent reviews on platforms like Google
- stronger online visibility
- a reputation that reflects the current guest experience
For hospitality businesses, this creates a reliable way to strengthen their reputation over time.
Connect Guest Visits with Reputation Management
Within the MyPlace platform, Reputation Management connects guest visits with automated review requests.
Guest interactions are captured through systems such as WiFi login or transactions.
Reputation Management then triggers review invitations based on those interactions.
This approach ensures that review requests are tied to real visits rather than random outreach.
By connecting guest activity with reputation management tools, MyPlace helps hospitality venues turn everyday visits into opportunities to grow their review profile.
Automated Review Requests with MyPlace
People love us and we love them back too
“Easy to get up and running and then just set it and forget it!”
President, NextGen
“I really like how easy MyPlace Connect is to use and Peadar has been so helpful”
Office Manager
“I have set this up with two or three of our hotels now, and it’s been simple and easy.”
Director of Operations, Superior Hospitality