Online Reputation Management Software

Q: How does improving online reviews boost visibility in Google local search and attract more guests?

More positive reviews push your restaurant higher in Google’s local search results, making you more discoverable to nearby diners. A stronger review profile means more bookings, more walk-ins, and more repeat business.

Q: Can I see and manage all reviews from Google and TripAdvisor in one place?

Yes, every review is pulled into a single inbox. You can filter by platform or location, assign reviews to staff, and never miss guest feedback again.

Q: Can I apply consistent branding, templates, and messaging across all locations?

Absolutely. Set your review request templates, logos, and tone once and apply them across every restaurant. This keeps your brand voice consistent while saving hours of manual setup.

Q: How does the system handle negative feedback - does it get published online or redirected privately?

Guests with positive experiences are encouraged to leave public reviews, while unhappy guests are routed to a private feedback form. This protects your reputation while giving you a chance to resolve issues directly.

Q: Can the tool send automated review requests after WiFi login or other guest touchpoints?

Yes. Guests logging into your WiFi can be prompted to leave a review automatically. You can also trigger requests from other data sources, ensuring the right guest gets the right prompt at the right time.

Q: Does the platform provide smart or AI-assisted replies to save time when responding?

It does. AI-powered smart replies draft context-rich responses matched to guest sentiment, so you can reply quickly while keeping messaging consistent across every review.

Q: Can I track review performance and sentiment trends across multiple restaurants or regions?

Yes. The analytics dashboard shows ratings over time, common guest themes, and response rates. You can compare performance by location or roll up results for a regional or group view.

Q: Will I receive weekly or monthly reports, and can they be exported for managers or leadership?

You’ll get automatic weekly and monthly reports delivered to your inbox. Reports can also be exported to CSV or PDF for easy sharing with managers, franchise owners, or executives.

Q: Is review management included in my plan or available as an add-on?

Review management is available as part of our higher-tier plans or as an add-on. You only pay for what you need, with flexible options for independent restaurants and multi-location groups.

Let your guests grow your reputation

Manage Google and TripAdvisor reviews in one unified inbox with AI-powered smart replies
Generate more 5-star reviews with automated requests and a private feedback option for guests
Works with or without Guest WiFi

MyPlace Reputation works independently of Guest WiFi and can be used as a standalone online reputation management solution.

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Trusted by more than 500+ companies across the globe

What is reputation management software?

Reputation management software helps businesses monitor, respond to, and grow reviews across platforms like Google and TripAdvisor from one central dashboard. It brings every review into a unified inbox, provides AI-assisted reply suggestions, and enables automated review requests triggered by POS systems, reservations, QR codes, email campaigns, or Guest WiFi.

Guests choose to leave a public review or share feedback privately, so you collect more 5-star reviews while catching issues before they impact your rating.

If you also use MyPlace Guest WiFi, review requests can be triggered automatically based on visit behavior and verified guest data, making your review generation even more precise. Guest WiFi enhances Reputation, but is not required.

Save Time with a Unified Inbox and Smart Replies

Manage all your reviews from one place and reply faster with AI-powered responses, helping your team stay consistent and save hours each week.

Get More 5-Star Reviews and Protect Your Brand

Send automated review requests after real guest interactions. Guests choose to leave a public review or share private feedback, giving you more 5-star reviews and a chance to resolve issues before they go public.

Boost Visibility and Trust with More Google Reviews

Consistent, high-quality reviews improve local search visibility and influence guest booking decisions.

Online Review Management Software

Bring all your guest feedback into one simple dashboard

Collect reviews from Google and TripAdvisor in one place.
Assign reviews to team members for action.
Sort, filter, and track review status across locations.
Get instant notifications so you never miss new feedback.

AI Review Response Software

Quick and easy context rich replies to improve online local discovery

Context-rich replies tailored to each review.
Sentiment-matched responses that fit the tone of feedback.
Keep messaging consistent across every location.
Faster replies boost guest trust and search ranking.

Automated Review Request Software

Turn WiFi logins into more 5-star reviews

Automatically send branded review requests after WiFi login.
Guests choose: leave a public review or share feedback directly with you.
Collect private comments through feedback forms with contact details.
Smart scheduling and reminders ensure the optimal response rates.

Review Analytics and Reporting

Track performance with live analytics and weekly reports

Analytics dashboard shows ratings over time and review response rates against targets.
Monitor trends and sentiment to see what guests mention most.
Weekly and monthly email reports keep your team updated automatically.
Export CSV/PDF reports and compare results across multiple locations.

Other features that make reputation management easier

Multi-Location Management

Filter reviews and reporting by location or roll up across your whole portfolio.

Audit Trail

See who made changes to review settings and when for full traceability.

Global Settings

Apply one configuration (templates, notifications, branding) across all locations with a single click.

Custom Email Templates

Brand review request emails with your logo, colours, and messaging.

Smart Scheduling

Automated triggers for review requests (WiFi disconnect, POS, loyalty), with reminders and re-contact rules.

Private Feedback Form

Collect direct guest feedback with contact details for follow-up, outside public review channels.

QR Codes for Reviews

Generate platform-specific QR codes for offline review collection.

Export & Share Reports

Download detailed CSV/PDF reports to share results with managers or stakeholders.

Connect to your favorite tools

Give your marketing engine the data it needs to succeed.

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Our case studies

MyPlace simplifies WiFi and data solutions for business growth.

See All Case Studies

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

AVA MediterrAegean holds a 4.8-star rating on Google and is consistently booked out. That…

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

Turning Free WiFi Into a Loyalty-Building Channel Felipe’s Taqueria wanted to do more than…

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

Creating Smart Moments for Guest Engagement The team at Lower Mill Estate was already…

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

AVA MediterrAegean holds a 4.8-star rating on Google and is consistently booked out. That…

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

Turning Free WiFi Into a Loyalty-Building Channel Felipe’s Taqueria wanted to do more than…

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

Creating Smart Moments for Guest Engagement The team at Lower Mill Estate was already…

People love us and we love them back too

“Quick and easy to install with no extra hardware required. Customer support was excellent.”

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Michael Q.

Owner

“Easy integration with our Mailchimp service and the volume of data we were able to collect.”

Michael S.

Group Accountant

“I really like how easy MyPlace is to use and Peadar has been so helpful.”

Mari I.

Office Manager

Frequently asked questions

Can’t find what you’re looking for? Contact us we’re ready to help you.

What is reputation management software and how does it help restaurants?

Reputation management software lets you collect, respond to, and grow online reviews from one place. For restaurants, it means saving time, protecting your brand, and turning guest feedback into more 5-star ratings.

Online Reputation Management Software

Let your guests grow your reputation

What is reputation management software?

Save Time with a Unified Inbox and Smart Replies

Get More 5-Star Reviews and Protect Your Brand

Boost Visibility and Trust with More Google Reviews

Bring all your guest feedback into one simple dashboard

Quick and easy context rich replies to improve online local discovery

Turn WiFi logins into more 5-star reviews

Track performance with live analytics and weekly reports

Other features that make reputation management easier

Multi-Location Management

Audit Trail

Global Settings

Custom Email Templates

Smart Scheduling

Private Feedback Form

QR Codes for Reviews

Export & Share Reports

Connect to your favorite tools

Our case studies

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

People love us and we love them back too

Frequently asked questions

What is reputation management software and how does it help restaurants?

How does improving online reviews boost visibility in Google local search and attract more guests?

Can I see and manage all reviews from Google and TripAdvisor in one place?

Can I apply consistent branding, templates, and messaging across all locations?

How does the system handle negative feedback - does it get published online or redirected privately?

Can the tool send automated review requests after WiFi login or other guest touchpoints?

Does the platform provide smart or AI-assisted replies to save time when responding?

Can I track review performance and sentiment trends across multiple restaurants or regions?

Will I receive weekly or monthly reports, and can they be exported for managers or leadership?

Is review management included in my plan or available as an add-on?

Does MyPlace filter or gate reviews based on customer sentiment?

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