Online Reputation Management Software
Let your guests grow your reputation
MyPlace Reputation works independently of Guest WiFi and can be used as a standalone online reputation management solution.
Trusted by more than 500+ companies across the globe
What is reputation management software?
Reputation management software helps businesses monitor, respond to, and grow reviews across platforms like Google and TripAdvisor from one central dashboard. It brings every review into a unified inbox, provides AI-assisted reply suggestions, and enables automated review requests triggered by POS systems, reservations, QR codes, email campaigns, or Guest WiFi.
Guests choose to leave a public review or share feedback privately, so you collect more 5-star reviews while catching issues before they impact your rating.
If you also use MyPlace Guest WiFi, review requests can be triggered automatically based on visit behavior and verified guest data, making your review generation even more precise. Guest WiFi enhances Reputation, but is not required.
Save Time with a Unified Inbox and Smart Replies
Manage all your reviews from one place and reply faster with AI-powered responses, helping your team stay consistent and save hours each week.
Get More 5-Star Reviews and Protect Your Brand
Send automated review requests after real guest interactions. Guests choose to leave a public review or share private feedback, giving you more 5-star reviews and a chance to resolve issues before they go public.
Boost Visibility and Trust with More Google Reviews
Consistent, high-quality reviews improve local search visibility and influence guest booking decisions.
Online Review Management Software
Bring all your guest feedback into one simple dashboard
AI Review Response Software
Quick and easy context rich replies to improve online local discovery
Automated Review Request Software
Turn WiFi logins into more 5-star reviews
Review Analytics and Reporting
Track performance with live analytics and weekly reports
Other features that make reputation management easier
Multi-Location Management
Filter reviews and reporting by location or roll up across your whole portfolio.
Audit Trail
See who made changes to review settings and when for full traceability.
Global Settings
Apply one configuration (templates, notifications, branding) across all locations with a single click.
Custom Email Templates
Brand review request emails with your logo, colours, and messaging.
Smart Scheduling
Automated triggers for review requests (WiFi disconnect, POS, loyalty), with reminders and re-contact rules.
Private Feedback Form
Collect direct guest feedback with contact details for follow-up, outside public review channels.
QR Codes for Reviews
Generate platform-specific QR codes for offline review collection.
Export & Share Reports
Download detailed CSV/PDF reports to share results with managers or stakeholders.
Connect to your favorite tools
Give your marketing engine the data it needs to succeed.
Our case studies
MyPlace simplifies WiFi and data solutions for business growth.
AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace
AVA MediterrAegean holds a 4.8-star rating on Google and is consistently booked out. That…
How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement
Turning Free WiFi Into a Loyalty-Building Channel Felipe’s Taqueria wanted to do more than…
How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement
Creating Smart Moments for Guest Engagement The team at Lower Mill Estate was already…
AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace
AVA MediterrAegean holds a 4.8-star rating on Google and is consistently booked out. That…
How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement
Turning Free WiFi Into a Loyalty-Building Channel Felipe’s Taqueria wanted to do more than…
How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement
Creating Smart Moments for Guest Engagement The team at Lower Mill Estate was already…
“Quick and easy to install with no extra hardware required. Customer support was excellent.”
Owner
“Easy integration with our Mailchimp service and the volume of data we were able to collect.”
Group Accountant
“I really like how easy MyPlace is to use and Peadar has been so helpful.”
Office Manager
Frequently asked questions
Can’t find what you’re looking for? Contact us we’re ready to help you.
Reputation management software lets you collect, respond to, and grow online reviews from one place. For restaurants, it means saving time, protecting your brand, and turning guest feedback into more 5-star ratings.
More positive reviews push your restaurant higher in Google’s local search results, making you more discoverable to nearby diners. A stronger review profile means more bookings, more walk-ins, and more repeat business.
Yes, every review is pulled into a single inbox. You can filter by platform or location, assign reviews to staff, and never miss guest feedback again.
Absolutely. Set your review request templates, logos, and tone once and apply them across every restaurant. This keeps your brand voice consistent while saving hours of manual setup.
Guests with positive experiences are encouraged to leave public reviews, while unhappy guests are routed to a private feedback form. This protects your reputation while giving you a chance to resolve issues directly.
Yes. Guests logging into your WiFi can be prompted to leave a review automatically. You can also trigger requests from other data sources, ensuring the right guest gets the right prompt at the right time.
It does. AI-powered smart replies draft context-rich responses matched to guest sentiment, so you can reply quickly while keeping messaging consistent across every review.
Yes. The analytics dashboard shows ratings over time, common guest themes, and response rates. You can compare performance by location or roll up results for a regional or group view.
You’ll get automatic weekly and monthly reports delivered to your inbox. Reports can also be exported to CSV or PDF for easy sharing with managers, franchise owners, or executives.
Review management is available as part of our higher-tier plans or as an add-on. You only pay for what you need, with flexible options for independent restaurants and multi-location groups.
No. Every guest receives the same review request regardless of their experience. We never screen guests based on satisfaction before directing them to leave a review. Businesses can configure which review channels are active (such as Google, TripAdvisor, or a private feedback form), and all guests see the same options. No guest is treated differently based on their sentiment or rating.