Reputation Management

More positive reviews push your restaurant higher in Google’s local search results, making you more discoverable to nearby diners. A stronger review profile means more bookings, more walk-ins, and more repeat business.

Yes, every review is pulled into a single inbox. You can filter by platform or location, assign reviews to staff, and never miss guest feedback again.

Absolutely. Set your review request templates, logos, and tone once and apply them across every restaurant. This keeps your brand voice consistent while saving hours of manual setup.

Guests with positive experiences are encouraged to leave public reviews, while unhappy guests are routed to a private feedback form. This protects your reputation while giving you a chance to resolve issues directly.

Yes. Guests logging into your WiFi can be prompted to leave a review automatically. You can also trigger requests from other data sources, ensuring the right guest gets the right prompt at the right time.

It does. AI-powered smart replies draft context-rich responses matched to guest sentiment, so you can reply quickly while keeping messaging consistent across every review.

Yes. The analytics dashboard shows ratings over time, common guest themes, and response rates. You can compare performance by location or roll up results for a regional or group view.

You’ll get automatic weekly and monthly reports delivered to your inbox. Reports can also be exported to CSV or PDF for easy sharing with managers, franchise owners, or executives.

Review management is available as part of our higher-tier plans or as an add-on. You only pay for what you need, with flexible options for independent restaurants and multi-location groups.