Reputation Management Software for Hotels

Q: Do you support reviews from Google and TripAdvisor?

Yes. Reviews are pulled into a single inbox. You can filter by platform or property, assign to staff, and reply on time.

Q: Can I apply consistent branding and templates across properties?

Yes. Set templates, logos, and tone once, apply across all properties to keep messaging consistent.

Q: How is negative feedback handled?

Guests who report issues can be routed to a private feedback form, you resolve concerns directly without public impact.

Q: Can we automate review requests after WiFi or other touchpoints?

Yes. Prompt after WiFi login or sign‑out, after reservation or check‑out events, and after payment, with smart scheduling and reminders.

Q: Do you provide AI‑assisted replies?

Yes. AI drafts context‑rich responses matched to sentiment, so teams reply quickly and stay on brand.

Q: Can we compare performance across properties or regions?

Yes. View trends by property or roll up at region and brand level, export to CSV or PDF.

Q: Will managers receive weekly or monthly reports?

Yes. Weekly and monthly email reports are included.

Q: Can we use Reputation without guest WiFi?

Yes. Use reservations, check‑out, POS, or loyalty events to trigger review requests. WiFi simply adds more high‑intent opportunities.

Q: Is the platform compliant with GDPR?

Yes. Add consent text to capture forms, run lightweight prompts, and honor deletion requests.

Grow your hotel’s reputation and revenue from every stay

Guests talk everywhere. Your team chases reviews across Google and TripAdvisor, responds late, and watches low‑star feedback go public.

MyPlace Reputation - a dedicated reputation management software for hotels - pulls every review into one inbox, suggests on-brand replies with AI, and pushes 5‑stars public, issues to be handled in private, and sends you clear reports showing what’s going on.

Save time with one inbox and AI smart replies.
Get more 5‑star reviews, keep negatives private.
Boost local visibility to drive direct bookings.

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Trusted by more than 500+ companies across the globe

Why MyPlace Reputation for Hotels

Save Time with a Unified Inbox and Smart Replies

Manage all your reviews from one place and reply faster with AI-powered responses, saving you hours each week.

Get More 5-Star Reviews and Protect Your Brand

Turn guest touchpoints into positive public reviews while handling negative feedback privately to keep your reputation strong.

Boost Visibility and Trust with More Google Reviews

More Google reviews mean better search rankings, greater credibility, and more bookings, helping you stand out from competitors and attract new customers.

What is a hotel reputation management software?

MyPlace Reputation makes it simple for hotel teams to manage, respond to, and grow reviews across platforms. Pull every review into one place, reply faster with smart tools, and use guest touchpoints, WiFi, reservations, and payments, to capture more 5‑star ratings while routing issues to a private channel.

Save time with a unified inbox and smart replies

Manage all reviews from one place, reply faster with AI suggestions, reduce response times across the group.

Get more 5‑star reviews and protect your brand

Turn guest touchpoints into positive public reviews while handling negative feedback privately, protect ratings and sentiment.

Boost visibility and direct bookings

More Google reviews improve local rankings and credibility, help your property stand out, and convert more direct website bookings.

Online review management software graphic

Bring all guest feedback into one simple dashboard

Collect reviews from Google and TripAdvisor in one place, plus other supported sources.
Assign reviews to front office or guest relations.
Sort, filter, and track review status per property.
Instant notifications so you never miss new feedback.

Quick, context‑rich replies that improve discovery

AI suggestions tailored to each review, match sentiment and brand voice.
Keep messaging consistent across every property.
Faster replies build guest trust and local visibility.

Automated review request software graphic

Turn touchpoints into more 5‑star reviews

Automatically send branded review requests after WiFi login or sign‑out.
Trigger requests after reservation or check‑out events from your booking or restaurant system, for example ResDiary.
Trigger requests after payment events from your POS, for example Square.
Positive ratings go public, lower ratings route to a private feedback form with contact details.
Smart scheduling and reminders increase response rates without fatigue.

Review Analytics and Reporting

Track performance with live analytics and weekly reports

Analytics dashboard shows ratings over time and review response rates against targets.
Monitor trends and sentiment to see what guests mention most.
Weekly and monthly email reports keep your team updated automatically.
Export CSV/PDF reports and compare results across multiple locations.

Features hotel teams love

Multi-Location Management

Filter reviews and reporting by location or roll up across your whole portfolio.

Audit Trail

See who made changes to review settings and when for full traceability.

Global Settings

Apply one configuration (templates, notifications, branding) across all locations with a single click.

Custom Email Templates

Brand review request emails with your logo, colours, and messaging.

Smart Scheduling

Automated triggers for review requests (WiFi disconnect, POS, loyalty), with reminders and re-contact rules.

Private Feedback Form

Collect direct guest feedback with contact details for follow-up, outside public review channels.

QR Codes for Reviews

Generate platform-specific QR codes for offline review collection.

Export & Share Reports

Download detailed CSV/PDF reports to share results with managers or stakeholders.

Connect to your favorite tools

Give your marketing engine the data it needs to succeed.

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Our case studies

MyPlace simplifies WiFi and data solutions for business growth.

See All Case Studies

People love us and we love them back too

“Quick and easy to install with no extra hardware required. Customer support was excellent.”

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Michael Q.

Owner

“Easy integration with our Mailchimp service and the volume of data we were able to collect.”

Michael S.

Group Accountant

“I really like how easy MyPlace is to use and Peadar has been so helpful.”

Mari I.

Office Manager

Frequently asked questions

Can’t find what you’re looking for? Contact us we’re ready to help you.

What is hotel reputation management software and how does it help hotels?

It lets you collect, respond to, and grow online reviews from one place. For hotels, it saves time, protects brand reputation, and turns guest feedback into more 5‑star ratings and direct bookings.

Reputation Management Software for Hotels

Grow your hotel’s reputation and revenue from every stay

Why MyPlace Reputation for Hotels

Save Time with a Unified Inbox and Smart Replies

Get More 5-Star Reviews and Protect Your Brand

Boost Visibility and Trust with More Google Reviews

What is a hotel reputation management software?

Save time with a unified inbox and smart replies

Get more 5‑star reviews and protect your brand

Boost visibility and direct bookings

Bring all guest feedback into one simple dashboard

Quick, context‑rich replies that improve discovery

Turn touchpoints into more 5‑star reviews

Track performance with live analytics and weekly reports

Features hotel teams love

Multi-Location Management

Audit Trail

Global Settings

Custom Email Templates

Smart Scheduling

Private Feedback Form

QR Codes for Reviews

Export & Share Reports

Connect to your favorite tools

Our case studies

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

AVA MediterrAegean: 64 Google Reviews in 30 Days with MyPlace

How Felipe’s Taqueria Uses Guest WiFi to Fuel Real-Time Engagement

How Lower Mill Estate Uses Guest WiFi to Drive Personalised Engagement

People love us and we love them back too

Frequently asked questions

What is hotel reputation management software and how does it help hotels?

Do you support reviews from Google and TripAdvisor?

Can I apply consistent branding and templates across properties?

How is negative feedback handled?

Can we automate review requests after WiFi or other touchpoints?

Do you provide AI‑assisted replies?

Can we compare performance across properties or regions?

Will managers receive weekly or monthly reports?

Can we use Reputation without guest WiFi?

Is the platform compliant with GDPR?

Start growing and increase revenue with MyPlace