Captini Alternative

Looking for an Alternative to Captini

Captini offered social WiFi tools that helped hospitality venues collect guest emails, social follows, and TripAdvisor reviews through their guest WiFi.

MyPlace is where former Captini venues get back online. Same hardware, same job, done better, live again in days.

captini alternative

MyPlace is a Captini alternative that helps you

  • Get your guest WiFi login working again on the hardware you already own.
  • Capture verified customer emails from the day you switch.
  • Sync guest data directly with your CRM or marketing tools.
  • Automate reviews & replies - Collect more online reviews with guest WiFi and integrations with your reservation or payment system, reply with AI suggestions, and track status across locations.

Trusted by more than 500+ companies across the globe

Comparison features image

Meet the best Captini alternative for guest WiFi and reputation management

Meet the best Captini alternative for hospitality brands that want guest WiFi and reputation growth.

Get your guests online with a powerful captive portal. Collect their data in the process and fuel your WiFi marketing campaigns. Then, collect more 5-star reviews, reply faster from one inbox, and handle unhappy guests privately.

  • Review growth - nudge happy guests to Google or TripAdvisor; route issues to a private form.
  • One inbox for reviews - assign, filter, and track status across locations.
  • AI-assisted, sentiment-matched replies - faster, consistent responses that fit your brand.
  • Reporting operators actually use - weekly rollups, exports, and multi-location views.
Row wavy Shape Decorative svg added to top
Row wavy Shape Decorative svg added to bottom

Why customers switch to MyPlace from Captini

A quick comparison on price

See how My Place and Captini compare across every feature and why My Place is the best Captini alternative for most small businesses.

MyPlace logo Captini Logo
Guest WiFi Feature
Customizable WiFi branding
Advanced Integration Hub
Guest Email Capture
Automated Guest Reviews
Custom Data Fields
Enhanced Network Integration
Detailed Analytics & Reporting
Reputation Feature
Review generation
Unified review dashboard
AI‑assisted reply suggestions
Assign reviews & track status
Weekly email reports
Multi‑location rollups
CSV/PDF export
5.0
5 stars icon for customer satisfaction

People love us and we love them back too

Row wavy Shape Decorative svg added to top
Row wavy Shape Decorative svg added to bottom

MyPlace highlights

Faster Replies at Scale icon

Faster Replies at Scale

AI suggestions and status tracking help teams stay on‑brand and on‑time, even across many locations.

Operator‑Friendly Reporting icon

Operator‑Friendly Reporting

Weekly rollups, exports, and clear trends that busy managers actually use.

Better Review Mix icon

Better Review Mix

Happy guests are nudged to public sites; unhappy guests are handled privately, protecting your ratings.

My Place is right for you if…

  • You want to nudge happy guests to Google or TripAdvisor, and send issues to a private form.
  • You need one inbox for reviews across locations, with assignments, status, and alerts.
  • You want AI suggestions that match sentiment, so replies are fast and on brand.
  • You care about measurable lift, QR codes on tables and receipts, branded email templates, and gentle reminders.
  • You report weekly, you want CSV or PDF exports, and simple rollups by region.
  • You prefer a focused stack for WiFi and reputation, not a broad marketing suite.

Captini is right for you if…

Frequently asked questions

Stuck on something? We’re here to help with all your questions and answer in one place.

Switching from Captini

Switching from Captini

What happened to Captini?

Captini Limited entered liquidation in January 2026 and the service shut down. Its websites, including the hosted captive portals that powered customer venues, are no longer online.

Is my guest WiFi broken now?

It depends on your setup. Venues whose splash pages were hosted by Captini typically see the login page fail to load, or WiFi that connects without capturing any guest data. Either way, your WiFi hardware is fine, it just needs a new platform behind it.

Can I recover my guest data from Captini?

If you exported your guest list before the shutdown, MyPlace will import it for you. If you did not, contact the liquidators to ask about data retrieval, and start rebuilding with MyPlace in the meantime. Most venues recover meaningful volume within weeks.

How hard is it to switch from Captini?

Most venues follow three steps. Map locations, update the captive portal redirect to the MyPlace splash, and publish your branded pages. Our team will guide you and provide templates.

Which WiFi hardware and providers are supported?

MyPlace works with the most common hospitality WiFi setups, including Ubiquiti UniFi, Cisco Meraki, Ruckus, Aruba, and Cambium. If your vendor is not on our list, we can usually deploy using a standard redirect URL and hosted splash page.

How long does setup take?

Most single location setups go live quickly after branding assets and review destinations are confirmed. Multi location rollouts vary with WiFi provider access and approvals.

I'm an agency or MSP with multiple Captini venues. Can you handle that?

Yes. We work with agencies and IT providers migrating whole venue portfolios. We offer volume pricing, migration support across your whole book, and a partner arrangement that rewards you for the venues you bring. Contact us to talk it through.

Guest WiFi and Review Generation

Guest WiFi and review generation

Do you offer AI assisted replies for reviews?

Yes. MyPlace provides context aware, sentiment matched suggestions so teams can reply quickly and stay on brand.

Do you support multi location reporting and exports?

Yes. See trends by venue or group, and export CSV or PDF for managers.

Which review sites are supported today?

Google and TripAdvisor. Former Captini venues that relied on TripAdvisor review collection will feel at home, and gain Google review generation on top.

Does MyPlace request reviews after WiFi login?

Yes. You can automatically trigger review prompts after WiFi sign in. Happy guests are invited to public sites like Google or TripAdvisor, and guests who report a problem can choose a private feedback form so your team can follow up.

Can I collect reviews through other channels?

Absolutely! MyPlace also integrates with reservation systems like ResDiary and payment platforms like Square. When your customers interact with those, MyPlace can prompt them to leave a review.

Does this work with click through and social sign in?

Yes. MyPlace supports common captive portal flows, including click through and social sign in, with contact capture and clear consent text, or a lightweight flow that does not collect personal data.

Data, Privacy, and Security

Data, privacy, and security

Is MyPlace compliant with GDPR?

Yes. You can add consent text to capture forms, keep review prompts lightweight, and honor deletion requests. Contact us for details on processing and data retention.

Can guests leave feedback without sharing contact details?

Yes. Private feedback forms can be anonymous. You can optionally request contact info to follow up.

Pricing and Plans

Pricing and plans

How does pricing compare to Captini?

MyPlace uses transparent, per location pricing for guest WiFi and review generation. Tell us your footprint, and if you are migrating multiple venues from Captini, ask about volume pricing, we will provide an apples to apples quote.