Best Captive Portal Software for Hotels: 7 Options Compared
• October 24, 2026 
Updated October 2026
Short answer: The best captive portal software for hotels is MyPlace if you want guest WiFi to build a verified guest email list and bring in new Google and TripAdvisor reviews, from $49 per property per month. If you need guests to log in with their room number and surname from your PMS, look at Nomadix or IronWiFi. Purple suits large hotel groups that want enterprise analytics, and your WiFi brand’s built-in portal is fine if you only need guests to accept terms.
A hotel captive portal is the login page guests see when they join your WiFi. For a hotel it does three jobs: controls who gets online, records consent, and, if you choose the right tool, turns each stay into a contact you can market to and a review you can ask for. Tools differ most on the third job.
How we picked: MyPlace is our product, so read our entry knowing that. We’ve listed where each competitor genuinely wins, and every feature and pricing claim was checked against the vendor’s own pages in October 2026.
Quick comparison
| Tool | Best for | Guest email capture | Review requests | Entry price |
|---|---|---|---|---|
| MyPlace | Hotels and groups that want guest emails and new reviews from WiFi | Yes, verified in real time | Yes, Google and TripAdvisor | $49/property/mo |
| Nomadix | Hotels that want WiFi login tied to the PMS, with gateway hardware | Not described | Not described | Quote only |
| IronWiFi | Hotels with IT support that want PMS login and secure access | Yes | No | $13/access point/mo, $65/mo minimum |
| Purple | Large hotel groups that want enterprise analytics and surveys | Yes, on paid plans | No, in-stay surveys instead | Free plan has no email capture; paid plans quote only |
| Cloudi-Fi | Global hotel chains that need compliant guest access | Yes | No, surveys instead | Quote only |
| StayFi | Vacation rentals and small hotels | Yes | Yes, by SMS | From $19/mo |
| Your WiFi brand’s built-in portal | Hotels that only need terms acceptance | Basic or none | No | Included |
What to look for in hotel captive portal software
Ask five questions before you compare features.
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- How will guests log in? Email login builds a marketing list. Room number and surname login, pulled from your PMS (property management system), limits WiFi to paying guests but tells you nothing new about them. Many hotels offer both, plus vouchers for conference and day guests.
- Does it work with your network? Hotels commonly run Ruckus, Aruba, Meraki or UniFi. Check the tool supports yours with no new hardware, or price the hardware in.
- What happens to the guest data? Look for real-time email verification, a separate marketing opt-in with a stored consent record, and a sync to the email or CRM tool you already use.
- Does it ask for reviews? TripAdvisor and Google reviews drive direct bookings. A tool that asks every guest for a review after their stay turns WiFi logins into new reviews.
- Can you run every property from one login? Groups need per-property login pages, one dashboard and reporting across sites.
1. MyPlace
Best for: Hotels and hotel groups that want guest WiFi to build a verified email list and generate new Google and TripAdvisor reviews.
MyPlace is the guest engagement platform for hospitality. It captures every guest automatically through WiFi and other touchpoints, then turns visits into five-star reviews and repeat business. Guests join your WiFi through a branded login page, enter their email or use social login, and tick a separate box if they want marketing. Emails are verified in real time, and returning guests reconnect automatically.
The WiFi login also triggers a review request. After the stay, every guest gets a branded email with two equal choices: leave a public review on Google or TripAdvisor, or send feedback straight to you. Reviews land in one inbox with AI reply suggestions. Guest profiles sync in real time to Mailchimp, Klaviyo, Constant Contact and Facebook Custom Audiences, so your direct-booking campaigns reach real past guests. Across 500+ locations, MyPlace customers collect verified guest emails at about $0.22 each, against about $1.91 for manual signup.
Key features:
- Branded login page with email and social login, verified in real time
- Separate marketing opt-in, with consent stored for every guest (GDPR and CCPA)
- Automated review requests for Google and TripAdvisor, with a private feedback option
- Review inbox with AI reply suggestions
- Real-time sync to Mailchimp, Klaviyo, Constant Contact, Facebook Custom Audiences and Zapier
- Works with UniFi, Meraki, Cisco, Ruckus and Aruba networks, with no new hardware
- Every property from one login
Pricing (per property, per month):
- Essentials $49: guest WiFi, verified email capture, guest data export and a Google review inbox
- Growth $79: adds automated Google and TripAdvisor review requests and marketing tool sync
- Advanced $159: adds review management across platforms, review analytics and a dedicated customer success manager
Strengths:
- Every guest is asked for a review automatically, with no front desk effort
- Clean, consented email list for direct-booking campaigns
- Published per-property pricing with a 14-day free trial
Limitations:
- Doesn’t sell premium WiFi tiers or charge guests for access
- Narrower than enterprise suites: no in-stay surveys or footfall heatmaps
2. Nomadix
Best for: Hotels that want WiFi login tied to the PMS, managed alongside gateway hardware.
Nomadix is a long-standing hotel internet company best known for its gateways. Its cloud captive portal offers branded, multilingual login pages, vouchers for day visitors, one-click login and PMS login, where guests enter their surname and room number. It can run as a module of Nomadix gateways, and Nomadix says it works across any network.
Pricing: Quote only.
Strengths:
- PMS login limits WiFi to staying guests
- Deep hotel experience and gateway options for bandwidth control
Limitations:
- Built for access, not marketing. Email capture and review requests aren’t described
- No published pricing
3. IronWiFi
Best for: Hotels with IT support that want PMS login, vouchers and secure access in one cloud service.
IronWiFi is a cloud captive portal and RADIUS service. For hotels it offers room number and surname login through PMS integration, plus loyalty account, voucher, email, SMS and one-click login. Check-ins and check-outs can switch guest access on and off automatically. It also brings RADIUS and Passpoint login to hotel networks.
Pricing: From $13 per access point per month, with a $65 monthly minimum.
Strengths:
- The widest set of login options on this list
- Published pricing
- Strong on security and network access control
Limitations:
- No review requests or marketing focus
- Pricing per access point adds up in large hotels
- Needs someone technical to set up and run it
4. Purple
Best for: Large hotel groups that want enterprise WiFi analytics, in-stay surveys and many integrations.
Purple is an enterprise guest WiFi platform. Its hotel offering names PMS integrations with Opera, Mews and Cloudbeds, supports Passpoint and its own app, and runs in-stay surveys while guests are still on site. On paid plans, consented guest data flows to marketing and CRM tools.
Pricing: The free Connect plan includes a branded login page and analytics but not email capture. Capture and Engage are quote only.
Strengths:
- Named integrations with major hotel PMS systems
- In-stay surveys catch problems before checkout
- Proven at enterprise scale
Limitations:
- No public review requests for Google or TripAdvisor
- The plan that captures emails has no published price
- Hotels are one of many industries it serves
5. Cloudi-Fi
Best for: Global hotel chains that need compliant guest access across many countries.
Cloudi-Fi is a cloud captive portal for large organizations. Its hospitality offering says it integrates with most PMS systems through an API, sends automated guest surveys, and supports guest campaigns and paid advertising on the login page.
Pricing: Quote only.
Strengths:
- Built for compliance across countries
- PMS integration and portal advertising options
Limitations:
- Surveys, not public review requests
- Enterprise focus and quote-only pricing
6. StayFi
Best for: Vacation rentals and small hotels.
StayFi is guest WiFi and marketing built mainly for vacation rentals, and it also lists small hotels and apartment buildings. It integrates with rental PMS tools such as Guesty and Hostaway, captures guest emails at WiFi login, and sends an SMS review request after the stay. It runs on its own UniFi hardware or on supported existing networks, including Ruckus and Aruba.
Pricing: From $19 a month.
Strengths:
- Low entry price
- Review requests built in
Limitations:
- PMS integrations are rental tools, not hotel systems like Opera or Mews
- Some setups need StayFi’s own hardware
7. Your WiFi brand’s built-in portal
Best for: Hotels that only need guests to accept terms, with no budget for extra software.
Ruckus, Aruba, Meraki and UniFi all include a basic guest login page. Depending on the brand, it can show terms, issue vouchers or guest passes, and collect an email or phone number.
Pricing: Included with your WiFi.
Strengths:
- Free and already installed
- Fine for access control
Limitations:
- No email verification, marketing sync or review requests
- Branding and multi-property management are basic
How to choose
- You want a guest email list and more TripAdvisor and Google reviews: MyPlace.
- You must limit WiFi to staying guests by room number: Nomadix or IronWiFi.
- You run a large group and want enterprise analytics and surveys: Purple or Cloudi-Fi.
- You run vacation rentals: StayFi.
- You only need terms acceptance: your WiFi brand’s built-in portal.
Not sure which network brand you run? See our guides for UniFi, Meraki, Aruba and Ruckus, or the full captive portal software comparison.
Frequently asked questions
What is the best captive portal software for hotels?
It depends on the job. MyPlace is the best fit if you want guest WiFi to build a verified email list and generate new Google and TripAdvisor reviews, from $49 per property per month. Nomadix and IronWiFi suit hotels that need room number and surname login from the PMS. Purple and Cloudi-Fi suit large hotel groups that want enterprise analytics.
What is a hotel captive portal?
A hotel captive portal is the login page guests see when they join the hotel WiFi. It controls access, records acceptance of terms and marketing consent, and can capture guest details such as an email address.
Can hotel guests log in to WiFi with their room number?
Yes, if your captive portal integrates with your PMS. Guests enter their surname and room number, and the portal checks them against current reservations. Nomadix, IronWiFi and Purple offer this. It limits WiFi to staying guests but doesn’t capture new contact details.
Should hotel WiFi ask for an email address?
If you want to market to past guests, yes. An email login with a separate marketing opt-in builds a list you can use for direct-booking campaigns. Verify emails at login so mistyped and fake addresses stay out of your list.
Can guest WiFi help a hotel get more TripAdvisor reviews?
Yes. When guests log in with their email, a tool like MyPlace can send every guest a review request after their stay, with the choice to review on TripAdvisor or Google, or to send private feedback.
Do I need new hardware for a hotel captive portal?
Usually not. Most cloud captive portals work with the access points hotels already use, such as Ruckus, Aruba, Meraki and UniFi. Gateway-based products like Nomadix may involve their own hardware.
