Fydelia Alternative
Looking for an Alternative to Fydelia?
Fydelia is a captive portal and WiFi marketing platform. It gets guests online through a branded login page, captures and verifies their email, runs campaigns and prize mechanics off that data, and can prompt guests for a Google or TripAdvisor review afterwards.
MyPlace does the same guest WiFi job and then keeps going. The review request is where Fydelia’s review feature ends and where most of MyPlace begins: the reviews come back into one inbox, your team replies with AI-assisted drafts, sentiment is analyzed across the whole estate, and the results land in scheduled reports by location.
MyPlace is a Fydelia alternative that helps you
Trusted by more than 500+ companies across the globe
Meet the best Fydelia alternative for guest WiFi and review generation
Why operators switch from Fydelia to MyPlace
Review Generation Is the Product, Not a Feature
Manage Reviews, Not Just Request Them
Sentiment You Can Act On
Hands-On Support
Reporting That Arrives On Its Own
Keep Your Hardware
A quick comparison
See how MyPlace and Fydelia compare, row by row. Every Fydelia cell comes from their own site and FAQ, checked 17 September 2026. A red mark means the feature is not offered on fydelia.com as of that date.
 |  | |
|---|---|---|
| Guest WiFi Feature | ||
| Guest WiFi email capture | ||
| Email verification at capture | ||
| Customizable WiFi branding | ||
| Works on UniFi, Meraki, Ruckus, Aruba | ||
| Centralized management across venues | ||
| GDPR-compliant consent capture | ||
| Review Generation Feature | ||
| Automated Google review requests | ||
| Automated TripAdvisor review requests | ||
| Private feedback option for unhappy guests | ||
| Reviews collected back into one inbox | ||
| Reply to reviews from the platform | ||
| AI-assisted reply suggestions | ||
| Sentiment analysis across reviews | ||
| Review management beyond Google and TripAdvisor | ||
| Reporting | ||
| Scheduled weekly and monthly review reports | ||
| Multi-location review rollups |
“Quick and easy to install with no extra hardware required. Customer support was excellent.”
Owner
“Easy integration with our Mailchimp service and the volume of data we were able to collect.”
Group Accountant
“I really like how easy MyPlace is to use and Peadar has been so helpful.”
Office Manager
MyPlace highlights
The Whole Review Loop
Operator-Friendly Reporting
Better Review Mix
MyPlace is right for you if…
Fydelia is right for you if…
Frequently asked questions
Stuck on something? We’re here to help with all your questions and answer in one place.
Guest WiFi and Reputation
Most venues follow three steps. Keep your access points, update the captive portal redirect to point at your MyPlace splash page, and publish your branded login pages. Our team will guide you and provide templates. Export your guest list from Fydelia first and we’ll import it so your history carries over.
No. Export your guest list from Fydelia before you switch and we’ll import it into MyPlace, so the emails you have already captured stay with you and your returning guests are recognized as returning.
MyPlace works with the most common hospitality WiFi setups, including Ubiquiti UniFi, Cisco Meraki, Ruckus, Aruba, and Cambium. If your vendor is not on our list, we can usually deploy using a standard redirect URL and hosted splash page. Tell us what you run and we’ll confirm before you commit to anything.
Usually not. If your controller is centrally managed, the redirect change can be made once and pushed to every venue. Multi-site rollouts depend on how your controller is set up and who has access to it, which is the first thing we check on a call.
Most single-location setups go live quickly once branding assets and review destinations are confirmed. Multi-location rollouts vary with WiFi provider access and approvals.
Review operations and analytics
Yes. You can automatically trigger review prompts after WiFi sign-in. Happy guests are invited to public sites like Google or TripAdvisor, and guests who report a problem can choose a private feedback form so your team can follow up.
Google and TripAdvisor for automated review generation, with a private feedback option for unhappy guests on both, plus review management across further platforms for groups that need it.
Yes. MyPlace supports common captive portal flows, including click-through, access codes or vouchers, and social sign-in. You can enable contact capture with clear consent text, or run a lightweight flow that does not collect personal data.
Yes, and they feed each other. The guest WiFi login captures a verified email. That email is what makes the review request possible and what feeds your marketing platform. One capture point, two outcomes.
Guest WiFi platform comparison
Yes. MyPlace provides context-aware, sentiment-matched suggestions so teams can reply quickly and stay on brand. You approve every reply before it goes out.
It reads the text of your reviews rather than just the star rating, and groups what guests mention into themes. So instead of knowing your rating fell from 4.6 to 4.3, you know it fell because eleven people mentioned waiting times at one site on weekends.
Yes. See trends by venue or by group, and export for managers. Weekly and monthly reports can be scheduled so nobody has to remember to run them.
Data, privacy, and security
Yes. You can add consent text to capture forms, keep review prompts lightweight, and honor deletion requests. Contact us for details on processing and data retention.
Yes. Private feedback forms can be anonymous. You can optionally request contact info so you can follow up.
You do. You can export it at any time, and if you ever leave us you take it with you, the same way we’ll help you bring it in from Fydelia.
Setup and migration
Yes. We work with agencies and IT providers migrating whole venue portfolios. We offer volume pricing, migration support across your whole book, and a partner arrangement that rewards you for the venues you bring. Contact us to talk it through.
Four things. What happens to a review after the guest leaves it, and does it come back into the platform. Whether your team can reply from inside the tool or has to go to Google. Whether reporting arrives on a schedule or has to be pulled by hand. And what the migration actually involves for the hardware you already own.