Official UniFi Hosting

Inform URL

If you are using the official UniFi hosting service, then the first thing you will need is the inform url. You will find this in the main dashboard view in the upper left hand corner. There are a number of links and you need to find one called ‘Copy Inform URL’

Selecting this option will copy the URL and next you need to paste into a text editor or similar

The inform URL will look something like this:

http://bananazilla-1234-56ab-98xy-fun1234.unifi-hosting.ui.com:8080/inform

Next, we need to remove ‘:8080/inform’ from the end

http://bananazilla-1234-56ab-98xy-fun1234.unifi-hosting.ui.com

What we have left is your unique hostname for your Official UniFi host. Keep a record of this as it will be required when connecting to MyPlace

Creating a User

A local user is required to make the required API connection to the UniFi official hosting. The user created should not be connected with the UniFi OS cloud account and specifically needs to be a local user only. Follow the steps below to create a local user

  1. Settings > Admins & Users
  2. Click on the small plus icon in the top right corner
  3. Restrict to local access only – must be checked
  4. Enter username and secure password. Keep a record as these will be required later in MyPlace setup
  5. Use a pre-defined role – must be unchecked
  6. Network > Site Admin. Add all sites required if multiple sites listed
  7. All other sections > Set to None
  8. Add to save details

Need Help?

No worries! Our team is experienced with Ubiquiti UniFi and can assist with any issues during setup. Check out our guide for resolving common UniFi setup issues, or reach out for direct support.

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