UniFi Cloud Keys
Public IP
The static public IP of the primary router is required. If it is not possible to get a static IP, then consider using a dynamic DNS service
Port Forward Rule
A port forward rule must be configured from the router to the Cloud Key on port 443. It is crucial to assign a fixed local IP to the Cloud Key to prevent the port forward rule from becoming invalid after a router restart.
If port 443 is not available, or used by another service, then you can use port 5443 or 8443. Make sure port is applied consistently across platforms
To enhance security, MyPlace can provide a list of service IPs, allowing you to restrict access to the port and ensure it is only accessible to authorized systems.
Multiple routers
If the router assigning an IP address to the Cloud Key is behind a primary router, a double NAT configuration with a firewall rule on port 443 will also be necessary.
Creating a User
A local user is required to make the required API connection to the UniFi cloud key controller. The user created should not be connected with the UniFi OS cloud account and specifically needs to be a local user only. Follow the steps below to create a local user
- Settings > Admins & Users
- Click on the small plus icon in the top right corner
- Restrict to local access only – must be checked
- Enter username and secure password. Keep a record as these will be required later in MyPlace setup
- Use a pre-defined role – must be unchecked
- Network > Site Admin. Add all sites required if multiple sites listed
- All other sections > Set to None
- Add to save details
Need Help?
No worries! Our team is experienced with Ubiquiti UniFi and can assist with any issues during setup. Check out our guide for resolving common UniFi setup issues, or reach out for direct support.